We had Ablaze lighting installed on our home last year and absolutely love it! We basically find any excuse to turn it on :) So you can imagine my dismay when I attempted to turn on a brilliant orange color for Halloween this week and one of the strips failed to respond...I called Donald and was amazed at his concern and promptness in attending to the problem. He was at our home in no time flat, discovered that one of our wires had been chewed through by a squirrel and he changed out the damaged wire and within 30 minutes we were ablazed in a perfect pumpkin orange around the house in time to welcome the trick or treaters. We couldn't be happier with the LED product and Donald's service. I can't recommend Ablaze and Donald enough!